Shipping policy

Thank you for shopping with Ayuvaherbals. We aim to process and deliver every order safely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

During launches, festivals, sales or periods of high demand, processing may take slightly longer.

Delivery Time

Estimated delivery times after dispatch:

  • Major Indian cities: 3–7 business days

  • Remote or rural locations: 5–10 business days

Delivery timelines are estimates and may vary because of courier operations, weather, public holidays, local restrictions or other circumstances outside our reasonable control.

Shipping Charges

Any applicable shipping charge will be displayed at checkout before payment. Free-shipping offers, when available, may be subject to a minimum order value or promotional conditions.

Order Tracking

Once your order is dispatched, tracking information will be sent to the email address or mobile number provided at checkout. Tracking updates may take up to 24 hours to appear after dispatch.

Cash on Delivery

Cash on Delivery may be available for selected PIN codes and orders. Any applicable COD fee will be shown at checkout. Ayuvaherbals may contact the customer to confirm a COD order before dispatch.

Correct Shipping Information

Customers are responsible for providing a complete and accurate name, address, PIN code and phone number.

If you notice an error, contact us as soon as possible. We cannot guarantee changes after an order has been packed or dispatched.

Additional shipping charges may apply if an order is returned because of:

  • An incorrect or incomplete address

  • An unavailable recipient

  • Repeated failed delivery attempts

  • Refusal to accept a confirmed order

Damaged, Leaking or Incorrect Products

Please inspect your package when it arrives. If an item is damaged, leaking, missing or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the outer package and product

  • A clear, continuous unboxing video

  • A description of the issue

Keep the original packaging until the matter has been reviewed. Claims submitted without sufficient evidence may not be eligible for replacement or resolution.

Delayed or Lost Shipments

If tracking has not updated for several days or your order has exceeded the estimated delivery period, contact us. We will coordinate with the courier and assist with an investigation.

A shipment will be treated as lost only after confirmation from the courier partner.

Delivery Acceptance

Do not accept a package that appears opened, heavily damaged or tampered with. Please refuse the delivery and contact Ayuvaherbals promptly.

International Shipping

We currently ship within India unless international delivery is specifically shown as available during checkout. International customers may be responsible for customs duties, taxes and import charges imposed by their country.

Contact Us

For shipping assistance, contact:

Ayuvaherbals
Email: care.ayuvaherbals@gmail.com
Phone/WhatsApp: +919574486198
Website: Ayuvaherbals.com