Privacy policy

Ayuvaherbals (“Ayuvaherbals,” “we,” “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit Ayuvaherbals.com, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

  • Name
  • Billing and shipping address
  • Email address
  • Mobile or telephone number
  • Account login information
  • Products purchased or added to your cart
  • Order, return and refund information
  • Messages, reviews and customer-support communications
  • Marketing preferences
  • Any other information you voluntarily provide

Payment information

Payments are processed by Shopify and the payment providers available at checkout. We generally do not directly store complete debit-card, credit-card, UPI or banking credentials.

Information collected automatically

When you access the website, Shopify and authorised service providers may collect:

  • IP address
  • Browser and device information
  • Cookie identifiers
  • Website activity and pages viewed
  • Referring website
  • Cart and checkout activity
  • Approximate location derived from your IP address
  • Information about how you interact with our advertisements or communications

2. How We Use Your Information

We may use personal information to:

  • Process, confirm and deliver orders
  • Collect payments and issue refunds
  • Send order confirmations and tracking updates
  • Create and manage customer accounts
  • Respond to enquiries and provide customer support
  • Prevent fraud, misuse and unauthorised transactions
  • Improve our products, website and customer experience
  • Maintain business, tax and transaction records
  • Send promotional emails or messages when you have agreed to receive them
  • Measure the performance of our website and marketing
  • Comply with applicable legal and regulatory obligations
  • Establish, exercise or defend legal claims

We aim to collect and use only the information reasonably required for these purposes.

3. Shopify

Our online store is hosted by Shopify. Shopify processes certain customer and transaction information to provide ecommerce, checkout, security, analytics and related services.

Shopify may process information in countries outside India in accordance with its contractual arrangements and privacy practices. You can learn more by reviewing Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to:

  • Keep the website functioning
  • Remember your cart and preferences
  • Provide secure checkout
  • Analyse website traffic and performance
  • Prevent fraud
  • Measure advertising results
  • Personalise content or marketing where permitted

You can control some cookies through your browser or the cookie-consent options displayed on our website. Disabling essential cookies may prevent certain website or checkout features from working correctly.

5. Marketing Communications

We may send promotional emails, SMS messages or other marketing communications only as permitted by law and according to your preferences.

You may withdraw your consent at any time by:

  • Selecting the unsubscribe option in an email
  • Replying STOP where an SMS opt-out option is provided
  • Contacting us using the details below

Withdrawing marketing consent will not stop essential communications relating to existing orders, payments, delivery, safety notices or customer-service requests.

6. How We Share Information

We may share necessary personal information with service providers that assist us with:

  • Website hosting and ecommerce services
  • Payment processing
  • Order fulfilment and delivery
  • Customer support
  • Email and SMS communications
  • Website analytics
  • Advertising and marketing
  • Fraud prevention
  • Accounting, legal and regulatory compliance

We may also disclose information:

  • When required by law, court order or a lawful government request
  • To investigate fraud, security incidents or violations of our terms
  • To protect our customers, business or legal rights
  • As part of a merger, acquisition, restructuring or transfer of business assets

We do not sell personal information for monetary payment. Service providers may use information only as permitted by their agreements, applicable law and their own disclosed privacy practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer support
  • Maintain required tax, accounting and business records
  • Resolve disputes
  • Prevent fraud
  • Meet legal and regulatory requirements
  • Enforce our agreements

Retention periods may differ depending on the type of information and the purpose for which it was collected. We may delete or anonymise information when it is no longer required, unless continued retention is required or permitted by law.

8. Security

We use reasonable administrative, technical and organisational measures to protect personal information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us promptly if they suspect unauthorised account activity.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access information about your personal data and how it is processed
  • Correct inaccurate or incomplete personal information
  • Update your personal information
  • Request erasure of personal information that is no longer required
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a question or grievance about how your information is handled
  • Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law

We may request reasonable information to verify your identity before processing a request. Certain information may need to be retained to complete an order or comply with legal obligations.

To submit a privacy request, contact us at [privacy email address].

10. Children’s Privacy

Our website is not intended for children to independently provide personal information or place orders. If you are under 18, please use this website only with the involvement of a parent or lawful guardian.

If we learn that a child’s information has been collected without appropriate authorisation, we will take reasonable steps consistent with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of third parties. Please review their policies before providing personal information.

12. International Processing

Shopify and other service providers may process or store information outside India. Where applicable, such processing will be handled subject to applicable legal requirements and contractual safeguards.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.

Material changes may also be communicated through the website or by using the contact information associated with your account, where appropriate.

14. Contact and Grievance Details

For privacy questions, requests or complaints, contact:

Ayuvaherbals
Legal business name: Ayuvaherbals
Email: care.ayuvaherbals@gmail.com
Phone/WhatsApp: +919574486198
Postal address: 409, Ridham Plaza, Nr Amar Jawan Circle,Nikol, Ahmedabad, Gujarat, 382350
Website: Ayuvaherbals.com

We will review privacy requests and grievances and respond within the period required by applicable law.